Support

We respond to every email within 2 business days — often much faster.

Emergencies

Bark AI is not an emergency service. If your pet is in acute distress — severe bleeding, seizure, collapse, breathing difficulty, suspected poisoning, or (in male cats) straining to urinate — go to the nearest emergency vet now. Don't wait for our support team or the AI.

Poison-control hotlines:

US / Canada: ASPCA Animal Poison Control — 888-426-4435 (fee may apply). Pet Poison Helpline — 855-764-7661.
UK: Animal PoisonLine — 01202 509000 (24h, fee).
Australia: Australian Animal Poisons Helpline — 1300 869 738.

Common questions

I forgot my password

On the login screen, tap "Forgot password" and we'll email a reset link to the address on your account.

How do I cancel my subscription?

Open the app → Account tab → tap "Cancel subscription". One confirmation and you're done. You keep Premium until the end of the current billing period.

How do I get a refund?

Within 30 days of the charge, email support@barkpethealth.com with your account email and which charge. We process automated refunds. After 30 days, refunds are at our discretion — ask anyway.

How do I export all my data?

Account tab → tap "Export all my data". The app downloads a JSON file with every record on your account.

How do I delete my account?

Account tab → tap "Delete my account" → confirm. You have a 7-day window to sign back in and restore. After 7 days, we hard-purge all your data.

The AI triage gave me scary advice. What now?

The AI is intentionally conservative — when in doubt it recommends a vet visit. If the urgency level seems wrong, please still err on the side of seeing a vet. Then email us with the case and we'll review the output.

Where are you based?

Bark AI is operated out of India. Our servers are hosted in the EU.

Partnership, press, or business enquiries?

support@barkpethealth.com — include "business" in the subject and we'll route it.